Kensington Apartment – FAQ
Wifi Password : Check on the router on next to the TV
How the tv works ?
At the back of the tv press the "on" button and use the fire stick remote control to access all the channels you have subscriptions for
Is there air conditioning in the flat?
Unfortunately, there is no Aircon in the flat/building, but there is a fan in the bedroom wardrobe
How to use the heating
How do I turn the hob/oven on?
Turn on the switches on the kitchen wall that say “HOB/Oven”
Hottest oven setting
Where is the fan, Hair dryer and iron ?
They are in the bedroom wardrobe
How to use the microwave
Where can I park?
You can park on the street (there is a price per hour charge)
Where can I store my luggage after I check out?
You can store your luggage in plenty of places around the flat. Please see all the options at https://stasher.com/
How do I check out?
Please drop the keys on this table and close the apartment door
How do I open the windows?
For the windows in the living room and bedroom - press the key button, turn the handle to one side and then push the window up. The windows can open further more if you press the "press" button on the side of the window (see picture below)
For the window in the bathroom unlock it at the top. Please don't forget to close all the windows when you leave for your security
Where do I leave the rubbish/recycle ?
Please take it to the street after 8pm. Please don't leave any rubbish bags in the communal area/stairs
How can I receive a parcel ?
You can deliver the parcel to the local post office or you can wait for it in the flat
Key left inside the flat
In case you accidentally lock yourself out please DO NOT contact/ring the neighbours as they can't help you and they might report you to the police for security concerns. Please contact email@example.com and we will arrange somebody to attend immediately. We charge £90 for this service.
In case you loose the key please DO NOT contact/ring the neighbours as they can't help you and they might report you to the police for security concerns. Please contact firstname.lastname@example.org and we will arrange somebody to attend immediately to give you a new set of keys. You will loose the damage deposit in this case.
Pre-booked taxi services
About the area:
Earls Court station is very well connected with the Piccadilly and District line. This has direct tubes to central London and also Heathrow airport Terminal 1 to 5.
My favourite coffee shop is Pauls, which sells very good coffee, desserts and sandwiches
We have recently been to a couple of very good restaurants that are close by:
Italian Pizza Piccolo Restaurant :18 Hogarth Pl, London SW5 0QY
Addie's Thai Restaurant : 121 Earls Ct Rd, London SW5 9RL
In the case of fire - raise the alarm by shouting FIRE! as loud as you can. Telephone the fire brigade on 999 from a safe place and do not attempt to extinguish the fire, ensuring doors are closed behind you. Keep down low to avoid smoke inhalation.
A fire blanket is provided in the kitchen with a fire extinguisher – these should only be used to put out small fires on the cooking tops like fat burning etc., not large fires. If these are used please notify us immediately so we can replace them and assess the fire damage.
There is a small fire extinguisher in the kitchen. StaySafe 5-in-1 Fire Extinguisher 200 ml is compact, This is for small fires
This property is 100% NON SMOKING and this includes smoking from inside your bedroom with the window open. Any smoking in the house will not be tolerated. If you choose to smoke, you must do so off the premises on a public area. If you do smoke please ensure that you dispose of your butts responsibly – in a bin.
Never cover a toaster at all with anything and never put one in any kitchen cabinets, whether they are hot or cold. Deep fat fryers are not to be used at all as they are a major fire hazard.
Regulatory Reform (Fire Safety) Order 2005 – The government has introduced some additional fire safety regulations for serviced apartments/holiday lets in the UK. The property will be compliant with all the Fire safety compliance and records will be kept for these. The guest also has some responsibility in ensuring the below points are adhered to.
1.1. NO candles/tea lights or other items with open flames must be used in the property during your stay
1.2. NO Smoking – Smokers are advised to smoke well away from the property and dispose of cigarette ends safely and must not be disposed of inside the property or nearby bins.
1.3. Do not interfere with fire alarms or fire safety equipment
1.4. Do no leave any personal items charging over night or when you are not in the property.
1.5. You must not use any of your own personal electrical items unless they comply with the CE electrical legislation and have been PAT tested. CE marked items is an indicator of a product’s compliance with EU legislation. See link to UK Electrical legislation - https://www.gov.uk/government/publications/electrical-equipment-safety-regulations-2016/electrical-equipment-safety-regulations-2016-great-britain
1.6. Do not charge or store Electric bikes in your accommodation or charge EV via windows.
Please ensure the following is adhered to:-
1.7. All electrical appliances, excluding Fridge/freezers are switched off at the wall when you are not in the property, or overnight.
1.8. Electrical items when charging including baby monitors are left on hard surfaces when charging and not on soft furnishings.
1.9. The hob/cooker/oven is turned off when not in use and pans are not left on top of the hob.
1.10. Fire escape routes MUST NOT be obstructed and they must be kept clear at all times.
Step by Step: Using a Fire Blanket
Turn off the source of heat if it is safe to do so, if not do this as soon as possible after the flames have been extinguished.
Pull the fire blanket out of its container and stretch it out fully, making sure that it covers the size of the fire.
Keep the blanket at arm’s length and approach the fire – looking over the top of the blanket, so you have a clear view of what you are doing.
Cover the burning pan, completely smothering the flames.
Leave the blanket in place for at least 30 minutes to an hour before removing to avoid re-ignition.
After putting the blanket on the flames – leave the room, shutting the door behind you and call the fire brigade. They will need to make sure everything is safe before you can re-enter the building, so this is important even if the fire has been put out.
Fire alarm system
The fire alarm system is very sensitive and will be activated by the slightest whiff of smoke! A false alarm in which either an engineer or the Fire Brigade are called out will result in a substantial fine being levied on the guest.
Hands-only CPR - NHS
If you have not been trained in CPR or are worried about giving mouth-to-mouth resuscitation to a stranger, you can do chest compression-only (or hands-only) CPR.
To carry out a chest compression:
Place the heel of your hand on the breastbone at the centre of the person’s chest. Place your other hand on top of your first hand and interlock your fingers.
Position yourself with your shoulders above your hands.
Using your body weight (not just your arms), press straight down by 5–6cm on their chest.
Repeat this until an ambulance arrives.
Try to perform chest compressions at 100-120 chest compressions a minute.
When you call for an ambulance, telephone systems now exist that can give basic life-saving instructions, including advice on CPR. These are now common and are easily accessible with mobile phones.
CPR with rescue breaths - NHS
If you’ve been trained in CPR, including rescue breaths, and feel confident using your skills, you should give chest compressions with rescue breaths. If you are not completely confident, attempt hands-only CPR instead (see above).
Place the heel of your hand on the centre of the person's chest, then place the other hand on top and press down by 5–6cm at a steady rate, at approximately 100 compressions per minute.
After every 30 chest compressions, give two breaths.
Tilt the casualty's head gently and lift the chin up with two fingers. Pinch the person’s nose. Seal your mouth over their mouth and blow steadily and firmly into their mouth. Check that their chest rises. Give two rescue breaths.
Continue with cycles of 30 chest compressions and two rescue breaths until they begin to recover or emergency help arrives.
When cooking in the kitchen, please close the bedroom door to avoid any smoke entering bedrooms and communal areas, as this may set off the smoke alarms. Please also keep cooking to an acceptable time – nobody wants to smell cooking late at the night. If you are cooking foods such as fish or meat and of course garlic, these can cause odours so please keep the kitchen door closed and the winter balcony window open to help reduce the smells associated with this. The extractor fan should also be used whenever cooking.
In case of emergency
In the event of an emergency, you can dial 999 from your mobile phone or from the payphone in the vestibule.
University College Hospital is the closest general hospital with an accident and emergency department. The address is 235 Euston Rd, Fitzrovia, London NW1 2BU
From the apartment, the quickest route from is to proceed by Camley street on your way to St Pancras station, turn right onto Euston road and walk 0.5 miles.Turn right towards Gower street, take the pedestrian tunnel and take right onto Gower street.
Smell gas? Call 0800 111 999
Electrical emergency? Call Scottish power emergency 0800 028 0247
Thames Water emergency? Call 0800 714 614
The coastguard can be contacted on 01262 672317.
The police can be contacted for non-emergencies on 101.
University College Hospital is located in 235 Euston Rd – 020 3447 0083.
Dentist LDN Dental 34 Caledonian Rd, Islington, London N1 9DT - 020 8746 2022